BC.Game Casino - 플레이어가 계정 확인 과정에서 문제를 경험합니다.

Hello, I am unable to complete the verification to unlock my old account because I made a new account, which has already been deleted. I would like a new link to be sent to me to complete the KYC. When I enter the link, I get a warning that my documents have already been used.

Olá, não consigo fazer a verificação para desbloquear minha antiga conta pois eu fiz outra conta, que inclusive, já foi excluída, gostaria que fosse enviado para mim um novo link para eu fazer o KYC. Quando eu entro no link aparece o aviso de que meus documentos já foram usados.

Hello pedrohfm99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you create the old account and when did you create the new account? Why was your new account blocked?

Please note that creating multiple accounts in a casino is strictly forbidden and they may block you at any time without the possibility to reopen any of your accounts.

Looking forward to your answer.

Regards,

Nick

Hello,

After reviewing the user's account, we have discovered that the user possesses more than 40 accounts and has been found to abuse the bonus system by claiming bonuses from multiple accounts. In accordance with our Terms of Service, specifically sections 2.1.15 and 5.1, we have locked all the associated accounts. All relevant proofs have been sent to the Casino Guru staff.

Best regards,

Panda - BC.GAME

Dear pedrohfm99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.