BC.Game Casino - 플레이어가 2FA를 재설정하는 데 도움이 필요합니다.

i am unable to reset my 2Fa please help me to reset my 2Fa

Dear ayaanasif123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support regarding the issue? With what result?
• Have you contacted your 2FA provider and asked for assistance? With what result?

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.