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My account blocked reason self exclude

The deposit of my bC game account was suspended I have contacted so far with the support of bc game Support sent me a link on registred bc game email I once accidentally clicked on the link My account has been self excluded for 6 months I would also reach the bc game email team His answer came that you wait for 6 months Keep 5 months passedvbut my account has not been unlocked yet I want your help to casino Guru please help me and unlock my bc game account thanks

Dear Nadia458,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. According to the Self-Exclusion section of BC.Game Casino:

Self-Exclusion

Are you seeking a break from BCGAME.SK? Initiate the automated self-exclusion process by establishing a limit, and you will be temporarily barred from accessing your account for the selected period. Please be aware that during this time, you will not have access to any products on the website, and any remaining balances will also be unavailable.

You will receive an email to confirm your request.

Self-exclusion is a responsible gambling measure designed to protect players who feel they may have a gambling problem. A responsible casino will not shorten or cancel the exclusion period once it has been confirmed, as this would contradict the purpose of the measure.

Since you initiated and confirmed the self-exclusion process via email, your only option is to wait until the exclusion period expires. Please also keep in mind that you are now considered a vulnerable player, and if the casino were to reopen your account prematurely and you suffered financial losses, they could be held responsible for allowing you to resume gambling before the agreed period ended.

Please let me know if there is anything else I can assist you with.

Best regards

Veronika

I accidentally clicked on this click I didn't know that my account would be blocked 5 months It is time above 14 day is still left Get my account unlocked please casino guru help me

Hello,

Self-exclusion is a strict process, and once activated, it remains in effect for the full duration of the chosen period. It cannot be lifted early under any circumstances. Based on our records, your self-exclusion period has only 15 days remaining, after which you will regain access automatically.

Best Regards

Panda - BC.GAME

Ok bc game casino thank you

Dear BC.Game Casino Representative,

Thank you for getting in touch with us and providing an explanation to the player.

Dear Nadia458,

Unfortunately, we are unable to assist in canceling your self-exclusion earlier than the set duration, as this would go against responsible gaming measures.

Given this, we will now close your complaint. Thank you for your understanding.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.