BC.Game Casino - 플레이어의 보증금이 적립되지 않았습니다.

I made a deposit to a Bc.game account and the requested amount has not been credited.

Hize un deposito a una cuenta de Bc.game y no me llega el monto solicitado.

Dear hebersuar456,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you share the screenshot of how the transaction appears in your game account and any relevant communication between you and the casino to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello,

Please provide more details such as payment receipt, your orderid so we can check and assist you further.

Best Regards

Panda

Dear hebersuar456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.