BC.Game Casino - 플레이어의 출금이 지연됩니다.

My 3 withdraw is successful in my game but money not credit in my bank account 2 time I submit a complete in live support but merchant provide me utrs and telling me this withdraw is success in your account i was already snd all proof like video recoding and bank statement but agent not return my funds

F-1814164115549070195

F-1814164218510789418

F-1814044721216635292

this is my 3 order ids 3 payment order ids

i want my right

Dear majeednuzhat382,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you withdrawn winnings successfully in the past?
• When did you request a withdrawal from the casino?
• Could you please provide screenshots of the transactions as they appear in the transaction history in your player profile with the date and status visible?

Looking forward to hearing from you.

Best regards,

Tomas