BC.Game Casino - 확인 후 플레이어의 계정이 차단되었습니다.

Hello, they just blocked my account after verification and took my balance. I didnt do anything illegal on this casino, like multiaccont and something like this. Please help me

Dear FOMO,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? How much real money balance did you have on your account? Did you ever deposit into the casino? Did you claim any bonuses there? I will be waiting for your reply patiently.

Best regards,

Nick

Hello again!

I didnt used bonuses, so all this balance was real. I dont remember my deposit amount TBH, but i think it was 500$. After I win some money and my balance was 900+, i have withdrawn my deposit amount. So please note that yes, they withdrew the deposit amount even before verification, but what about my winnings?

Hello FOMO,

Could you please forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Done

Please dont close this case, all ignoring me

Hello FOMO,

Could you please clarify if you did play casino games or sports betting as based on the e-mail you forwarded, the casino stated that you violated sports betting related terms.

ive played slots and bets, 50/50

just please can you invite bcgame agent, i need to figure out

Hello FOMO,

Unfortunately, based on the e-mail you provided from the casino your winnings were voided due a breach of sports betting terms and conditions. As you might know casino.guru deals only with casino related issues.

I'm really sorry that we can't assist you further in your case but we are not qualified to do sports related complaints.

If the issues is still now resolved, please try to contact the casino's licensing authorities as they might be the last one to help you out.

Wish you best luck.

Regards,

Nick