Beem Casino - 플레이어의 보증금이 그녀의 계정에 입금된 적이 없습니다.

I made 2 deposits of €25 on July 9th and another €50 on July 14th and they were not credited to my account. Casino does not respond. Can you help?

Efetuei 2 depositos 25€ no dia 09 Julho e outro de 50€ no dia 14 de Julho e os mesmos nao foram creditados na minha conta. Casino não responde. Podem ajudar?

Dear Li1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Good Morning! I'm still waiting for a resolution from the casino. Can you please help me?

Bom dia! Continuo a aguardar resolução do casino. Podem por favor ajudar-me?

Goodnight. I inform you that my deposits were credited to my account today.

You can close the complaint as resolved.

Thanks!

Boa noite. Informo que os meus depósitos foram hoje creditados na minha conta.

Podem fechar a reclamação como resolvida.

Obrigada!

Awesome news, Li1979. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.