Beem Casino - 플레이어의 철회가 지연되었습니다.

Dear matoula,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed and your preferred payment method is bank transfer? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear matoula,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

finally after 26 days I canceled the withdrawal and did it again via skrill this time assuming it will be shorter. have no problem with my account, it is fully authenticated. It is a matter of internal casino system. now the withdrawal in my account is already pending for 4 days.

τελικα αφου περασαν 26 μερες ακυρωσα την αναληψη και την ξαναεκανα μεσω skrill αυτη τη φορα υποθετοντας πως θα ειναι συντομοτερος. δεν εχουν προβλημα με τον λογαριασμο μου, ειναι πληρως ταυτοποιημενος. Είναι ζήτημα εσωτερικού συστήματος καζίνο. τωρα εκρεμει ηδη 4 μερες η αναληψη στον λογαριασμο μου.

Thank you, matoula, for the update. Hopefully, it won't take much longer for the Skrill withdrawal to be processed. Please keep me informed.

Hello matoula,

Have there been any developments since our last conversation?

Hey matoula,

your withdrawal was paid in full.

Kind regards,

BEEM Casino Team

Dear matoula,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.