Beem Casino - 플레이어의 탈퇴가 지연되었습니다.

My username on Beem is G***

Made a withdrawal 12th March using bank transfer along with all the correct verification documents. Had to eventually contact an affiliate page which recommend Beem and have their representatives force them to reply to me on their forums after I wrote a complaint (beem was removed from this affiliate site after couple days due too many complaints from their users. Affiliate page is Casinogrounds and several Beem stories are available including mine in their forums).

I finally got my withdrawal approved 31 March as faar as I remember. Only thanks to affiliates forcing their hand. That was 19 days later which is utterly unacceptable. Was then told it would take another 7 days to get bank transfer through on their side which is a joke. So my withdrawal had status "pending" for another 7 days before I was told bank transfer is not available with yet again excuses(lies I would assume) to delay.

They asked me to use skrill or neteller instead or crypto. I told them I want to withdraw with MuchBetter and they claimed that this is not an option even though it's clear as day in their withdrawal options.

I tried withdrawal neteller / skrill and muchbetter. All of these options give the same error / not available message. You cant use these withdrawal methods at all. They are fake. I eventually did a withdrawal through crypto while I was on live chat. I was assured at the same time from Beems support chat that I would have a response from their financial department same day and I assume it would finally be solved. This was 8th April.

As I suspected nothing happend that they and weekend came. I contacted them again today, 5 days later after I was promised to have this withdrawal finalized. Their support chat told me "it will be fixed in the next few days" which I highly doubt.

This casio is shady and a borderline scam. I recommend Casino Guru to review the huge amounts of complaints on Askgamblers and how low their rating is. By recommending Beem from your site your basicly sending customers to get scammed. Maybe by sending complaints to their affiliates I can force their hand to pay out what they owe me.

And just to be clear. All my documentation and withdrawals has been correct from the getgo. Nothing has been rejected og questioned from Beems side at all. Its been a full month now and they have not paid our what they owe. They are using every trick in the book to delay this withdrawal in hopes I as a customer will gamble away my winnings.

Dear Tony,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that this was your first withdrawal attempt? Have you accumulated your winnings with or without an active bonus, please?

If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Just for information. I am quite an experienced gambler and been playing on online casinos for almost 10 years now and been through alot of slow casinos and delays before. However this is just next level with getting thrown standard excuses over and over with no information when how or why. This casino shouldnt be allowed to operate and should have its license revoked. You know its bad when affiliates removes them from their website after couple days when they get notified of whats going on and they do their own research aswell as contacting Beem for answers on why these things are happening.

This is my first withdrawal from Beem and it was with a bonus. Any casino that spends more then a week with verification and a withdrawal is slow. Two weeks is unacceptable without any doubt. When its gone a month its clear as day they are using delay tactics in hopes customers gamble their winnings or basicly just a scam. Considering the huge amount of complaints and the low ratings this casino has its one of the most shady casinos out there. Im just annoyed at myself for trusting an affiliate page instead of doing bit more research beforehand.

Really dont have much else to add to this. Their chat logs is not stored nor is the conversation sent to you after it ended as many casinos do. I contacted them again today and asked for something more specific then couple more days / will take some more time. They couldnt assist me with this as usual and couldnt even say if it would take two days or two more weeks. All I got was a claim they had issues at the moment and apperently unable to prioritize customers thats been waiting a month already.

Thank you very much for your reply, Tony. I completely understand your point of view, but since you requested a new withdrawal and it is still marked as pending, I would recommend that we wait for one more week. If there is no development within the next 7 days, or if your withdrawal is canceled, we will intervene. I will leave this complaint opened, so please, keep us updated in the meantime.

Dear all,

the payment was processed today.

Kind regards,

BeemCasino Team

I can confirm payment has gone through and arrived. Without a doubt only reason this has been solved within this timeframe is pressure through affiliates. I am glad you have this casino marked with a questionable reputation. Its as shady as they get and questionable is actually way more then they deserve. Ever single customer is getting this treatment.

Awesome news, Tony. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.