Bet2U Casino - 플레이어의 출금 시도가 거부되고 있습니다.

Hello, I won 11 freebets on bet2u with eier and currently have earned more than 70€. (bet+casino)

Account is fully verified and funds are not tied. Nevertheless, any payment is refused.

Can you please help me?

Best regards

Sasa S***

Hallo, ich habe auf bet2u mit eier 11 freebet gewonnen und derzeit über 70€ erspielt. (Wetten+Casino)

Konto ist vollständig verifiziert und das Guthaben ist nicht gebunden. Trotzdem wird jede Auszahlung verweigert..

Können Sie mir bitte helfen?

Freundliche Grüße

Sasa S***

Dear soatsch66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? If possible, please post here a screenshot of your withdrawal history.

Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear soatsch66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.