bet365 Casino - 플레이어의 계정이 잠기고 지연됩니다.

I'm having a problem with my Bet365 account - I've received an error LL01, which means my account is locked. I've contacted support at three different email addresses, but two of them have given me similar responses: "The document review/verification department is still processing the request."

The biggest problem is that they don't have a deadline for when the process will be completed, and more than 14 days have passed since the first contact.

Imam problem sa svojim Bet365 nalogom - dobio sam grešku LL01, što znači da je moj nalog zaključan. Kontaktirao sam podršku na tri različite adrese e-pošte, ali dve od njih su mi dale slične odgovore: „Odeljenje za pregled/verifikaciju dokumenata još uvek obrađuje zahtev."

Najveći problem je što nemaju okviran rok kada će proces biti završen, a od prvog kontakta prošlo je više od 14 dana.

Hello rasivojee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet365 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick