bet365 Casino ES - 플레이어의 계정이 영구적으로 차단되었습니다.

Good morning, my complaint is that Bet365 has permanently blocked me without any compelling reason. Is there a solution? Thank you for your attention. Regards

Buenos días mi queja es que sin motivo convincente Bet365 me ha bloqueado de forma permanente, alguna solución?? Gracias por su atención. Saludos

Dear ferrilopez,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet365 Casino ES.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

Is the casino withholding any funds from you?

Have you attempted to contact the casino regarding your account closure? What response have you received?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Customer at bet 365 approx 2015

Blocked approx in 2019

If I have communicated with them and how they have always responded to me, it is the management's decision.

Thanks for everything

Cliente en bet 365 aprox 2015

Bloqueada aprox en 2019

si me he comunicado con ellos y según me han respondido siempre, es decisión de la dirección.

Gracias por todo

Unfortunately, we won't be able to help.

Please understand we believe casinos can choose to close a player's account for any reason as long as they don't withhold the player's funds.

We recommend you don't attempt to create another account in the casino as, like in most online casinos, only one account is allowed per player.

Due to the reasons above, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.