BET90 Casino - 플레이어의 탈퇴가 지연됩니다.

2 months of waiting, all they do is telling me that there is a payment issue. This cant go on for this long.. Ive talked to chat almost daily for the last 3 weeks, but nothing happens.

Hello Soffaspillern,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BET90 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is fully verified and the money has no bonus attached to it.

There is no reason whatsoever for them to not pay out. My account is in good standing, etc.

Every talk for the last 2 months has been about my missing withdrawal.

Thank you Soffaspillern for all the information provided so far. I will now forward your complaint to my colleague Veronika (veronika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Soffaspillern,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of BET90 Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons why the player's withdrawal is delayed?

Hello everyone,

Please note that we still experience some delays in withdrawals. Rest assured you will receive your money, our payments team is working with priority on it.

There has been a lot of company changes recently, with the old Managment. Now the new management is doing it´s best to fix all the issues, that also includes paying withdrawels that are waiting for way to long. Things will get fixed, it just takes a little time.

I know it is very frustrating to wait for such a long time and right now I cannot give any eta but the responsible people are aware and are working with highest priority.

Kind Regards

Franzi

These lies ive been told for 2+ months now. Always the same "We will fix this" but nothing happens. Their sister site, with the same owners Spinnbookie.com keeps sending out bonus offers often, so it looks like a big scam all of it. I do not understand why this bookie has a good rating here. I know several people being owned upto 100k nok from this bookie alone.

Thank you for understanding that its frustrating that you have gladly been taking deposits, and then stolen our money. In Norway this would be prosecuted as theft.

Soffaspillern, I understand your frustration, but we can't rate the casino based on your negative experience. If you wish to learn more about how our reviews work, check the following article: https://casino.guru/our-casino-reviews

BET90 Casino has no unresolved complaints in our system, so I believe the payments team is working hard on processing your withdrawal request. It seems like the delay in payments is not entirely in their hands, so please be patient.

Franzi, please let us know when you have some new information about the withdrawal. Thank you.

Hi guys, as far as I can see, the WD was paid 5 days ago. So the money should be with the user by now.

Regards

Franzi

Dear Franzi, thank you for letting me know. Soffaspillern, please confirm you received the winnings.

Dear Soffaspillern,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.