bet999 Casino - 플레이어는 여러 번의 철회 거부로 어려움을 겪습니다.

Hello Casino Guru.

I found this casino on your forum, registered, made deposit 200 usdt and lost, made another deposit 300$ earned 530 wanted to withdraw but they rejected withdrawals constantly, I thought that maybe I should oass kyc, sent documents and than went to live chat support. On chat support they told me that problem is deposit and Bonus wagering, but i never accept any bonus, I said that I don't need any bonus, I never accept that, delete that, don't need, and asked how much need to wager deposit to be able to withdraw, they didn't know , just said it's automatic in thei system and ti continue to play and than will be able to withdraw, after 45' if trying to explain them that I first time heard that, that they don't know rules if their own casino, I decided to play more casino and to try to wager requirements to make withdraw, after some olaying I made 900$ and make withdraw of 150$ to try if works and they payed, after that made another of 300 and they rejected, and than tried 150$ new, they rejected, so I went again in live chat support and now they have new story, they told me that I reached maximum limit gor withdrawals for this month for my vip level 1, I was shocked when heard that maximum level for withdraw monthly is 150$, thry told me to wait August or to keep playing to reach next level and can withdraw more, still they didn't know how much I can withdraw if reach level 2, all looks that they just want to scam me but I decided to play more and after some time reached level 2, made withdrawal and again rejected, in live chat support they told me that I just reached maximum limit for withdrawals for this month and I withdraw only 150$ this month, they just refuse to pay me, they don't know anything, everything is up to their system and they can't tell nothing me.

So if you please can help me here, ir at keast to help people to nit be fucked up like me, shy this casino has such high rate here, I don't understand.

Best,

Vladan

Hello Vladan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet999 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you play casino games or sports betting? Would it be possible to forward your deposit, bonus and withdrawal history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about? Did they provide you any closer information regarding the withdrawal limits?

Looking forward to your answer.

Regards,

Nick

Hello again,

They didn't ask any verification, I sent documents by myself cause thought that they rejceted withdraw cause of that. We talked yesterday, can't get any closer information from them, just that I have no more withdrawal limits for this month, I am now even vip 3, but still can't withdraw, they rejected every my try. U play both, sportsbetting and casino games, even more casino games.

Here is also all my withdrawals fro this month

Also deposits and bonus, sorry, but I didn't accept any bonus as I mention above, they added that, I don't need that, never needed

Hello again,

Due to fact that today is August 1st, I tried another withdrawal and they told me that maximum for my level vip is 150 usdt monthly. Eas same when was level 1, and with level 3 same. Never heard that maximum withdrawal per month is 150$ never in my life

Thank you Vladan for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Vladan,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite bet999 Casino to join the conversation and participate in the resolution of this complaint.

Dear bet999 Casino,

If the player was told by your live chat agent to increase their VIP rank for higher withdrawal limits, can you please explain why this is not working for the player?

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Looks like that they don't care. 🙁

But still do not understand why such high rating here?

Hi Vladan,

I wanted to inform you that since Tomas, your assigned resolver, is currently on vacation, I have decided to extend the timeline by an additional 7 days. Given that Tomas possesses the most comprehensive understanding of your situation and maintains direct communication with the casino, I believe this extension is warranted. Your patience is greatly appreciated, and I assure you that Tomas will reach out to you at the beginning of the upcoming week.

Thank you for your understanding and continued patience.

Dear Vladan,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas