BETANDYOU Casino - 플레이어의 상금이 보류되었습니다.

My Account was Blocked.....i will message then they check my all Documents. Then they give me some name to clarified... I don't who they are.....then they message me your Account was blocked

Dear mandliuzer,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours?

Please specify which games you have been playing (live games, slots, or multiplayer) and the currency of the disputed amount.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No.Sir..

Play Live Sport

Dear Petronela ,

This player has 3 accounts registered under his name and initials. Also, we recorded a number of logins from the same device, but in other names.

Detailed information we have provided by personal message to the administration.

Dear petronela,

The detail of account they have given to you is totally lie.

i have only one account register in bet and you. which they have blocked.

Thank you very much, BETANDYOU Casino team, for the clarification. All the relevant information and supporting evidence can be forwarded to viliam.v@casino.guru.

Dear mandliuzer,

As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to multiple registrations, we will try to help you. 

I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Petronela

Thank you so much

Dear Petronela ,

We sent an email with proof of registration of multiple player accounts to the address you provided - viliam.v@casino.guru.

Regards,

Betandyou

Dear mandliuzer,

I've received an email with evidence from Casino and I must conclude that you really have multiple accounts.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.