Betinia Casino SE - 플레이어의 확인된 계정이 갑자기 폐쇄되었습니다.

Hello!

I have an account at Betinia where I have approximately 130,0000kr.

When I requested a withdrawal, they wanted me to verify my account. I have submitted all the necessary documentation.

Now they have suddenly closed down my account even though all verifications have been completed and approved.

I'm panicking, can you please help me? I have many screenshots of a lot of proof!

Hej!

Jag har konto hos Betinia där jag har ca 130 0000kr.

När jag begärde uttag ville de att jag skulle verifiera mitt konto. Jag har skickat in precis all dokumentation som krävs.

nu har dem stängt ner mitt konto helt plötsligt trots att all verifikation är genomförd och godkänd.

Jag får panik, kan ni snälla hjälpa mig? Har många printscreens på mycket underlag!

Dear carolinefrank,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand this situation completely.

Have you received any email from the casino explaining why your account was closed?

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate only in sports betting?

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear carolinefrank,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.