BetJungle Casino - 플레이어의 계정이 차단되었습니다.

Dear Renjith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your bank statement along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I've sent a mail.with all details attached for ur reference....thanks. Renjith.

Do I understand correctly that the casino has received a warning from a bank regarding multiple chargebacks in other casinos?

Could you please advise if the funds which are being held by the casino have been accumulated from a deposit or from a No Deposit bonus play?  Thank you very much in advance.

There is no charge back warning from bank as of I know and it's clearly marked I've deposited money also...I don't have to charge back money which I've deposited in the casino... If that the case am very much active in betway and they do everything proper for me.Thanks...renjith

Could you please advise if the funds which are being held by the casino have been accumulated from a deposit or from a No Deposit bonus play?

It's from my eposit ofcourse.. if my deposit is just 2000 and if I win more..that's the game rt.

14000 inr is there in my betway account... And they suspended the account when I request for the 10000 inr. Hope it's clear. Thanks.(pls.note it's 14000 inr.)

I understand now. I adjusted the disputed amount of this complaint since it’s been filed for 140,000 INR. Could you please confirm that it’s correct now? 

"I was able to with draw money 70,000 after depsoting 2000 inr. And leter I won 14,000 inr and submitted 10000 k withdrawal"

Thank you very much in advance.

Perfect...yes.... currect it is.. thanks.

Thank you very much, Renjith, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

Hello Renjith!

From now on, I'll be taking care of your complaint. I'd like to ask BetJungle Casino to join this discussion in order to resolve the issue.

Just a reason the betjunglee claiming for not giving my winning money. I've not asked for any unfair chagebacks. And if u can prove it please do...

Dear Betjungle's team,

I would like you to forward us any supporting evidence to my email address: 'martin.d@casino.guru'.

Thank you in advance.

Thanks a lot casino guru...I don't have any hope on this betjunglee to do anykinda favor.. they r fraud.. still I sent you all the documents . I just want people to know about my bad experiance with this online casino ..they won't pay pay if u win big. Or keep on winning. will come up with some reasons. I wish the live reputed casino games providers should keep a check on betjuglee and similar kind of fraduster online casinos.Thanks a lot casino guru for this platform to share my experiance.

Hi Martin, the chargeback claims were mentioned from payment gateways, we do not have such evidence since he did not claim the chargebacks on our site.

As per Mr. Renjith, I think claiming the casino is fraud it's very unfair since he got paid 70,000 INR from 2,000 INR deposit, and all players are paid 100% of their winnings no matter what amount is, as long as they respect all the T&C mentioned. All casinos take very strict action against customers who are requesting chargebacks after they made a deposit.

Hi. Betjuglee how come you can say you pay all my winnings? I've deposited 2000inr and uve paid only 70000 inr . that's the truth. The remaining I've 14000 inr in betjuglee... And my account got suspended after I request for 10000 inr. And how u can say u pay all ur winners 100 percent? When I've my experiance like this and it's my first time bad experience with an online casino. And u can never say u paid only 2000 inr so u cant win big money. I played on evolutions lightning roulette and won.. so that's my money ur keeping. Am ready to go anyextend with all the proofs. .... It's just that you don't want to pay the money. That's all I understand. So what else I can say about betjunglee. ... Thanks. Renjith

Dear BetJungle Casino's representatives,

I'm afraid that to support your argument, it is needed to provide us with some supporting evidence. I would like to ask you whether is it possible to somehow prove your claims towards the player?

We would like to ask BetJungle Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response or any supporting evidence from the casino regarding this issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.