안녕
주말 50% 재장전 보너스를 위해 betroom24에 120유로를 입금했습니다.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
성공적으로 구현한 후 1950유로의 지불금을 신청할 수 있었습니다. 그런 다음 내 상금이 취소되었고 내 예치금이 내 계정으로 다시 입금되었다는 이메일을 받았습니다. 다음과 같은 이유로:
친애하는 요르그,
최근 출금 요청에 대해 알려드립니다.
귀하의 최근 게임 플레이를 확인한 결과 귀하의 게임 패턴이 진정한 레크리에이션 플레이어의 범주에 속하지 않는다는 결론을 내렸으므로 보너스 이용 약관을 준수해야 합니다.
우리는 귀하가 대부분 매칭 보너스를 요구했고 유일한 비길 데 없는 보증금을 거의 걸지 않았다는 사실을 알게 되었는데, 이는 확실히 우리의 진정한 레크리에이션 플레이어의 성격이 아닙니다.
귀하의 계정에 적용된 보너스 이용약관:
10.1.11 Betroom24에서 제공하는 보너스는 진정한 레크리에이션 플레이어를 위한 것입니다. Betroom24는 추가 설명 없이 단독 재량에 따라 보너스 사용이 진정한 레크리에이션 방식으로 사용되지 않는 것으로 의심되는 경우 모든 계정을 조사, 취소, 정지, 잠글 수 있는 권리를 보유합니다. 이 경우 모든 보너스와 후속 게임 활동 및 승리가 취소되고 무효화되며 보증금이 반환됩니다.
10.1.16 Betroom24는 프로모션이 남용되고 있다고 판단되는 경우 프로모션에서 모든 항목을 제외하거나 프로모션을 변경(취소 포함)할 수 있는 권리를 보유합니다. 또한 "우리" Betroom24는 보너스를 이용하기 위한 불규칙한 게임 플레이(보너스 남용)로 다른 깨끗한 보증금(즉, 보너스와 일치하지 않는 보증금) 없이 보너스를 청구하는 것으로 간주합니다. 또한 플레이어가 주어진 시간에 자신의 예치금의 30% 이상이 보너스와 일치하는지 여부(10.2., 10.3. 제외)는 당사의 단독 재량에 따라 언제든지 보너스로 생성된 모든 상금을 압수할 권리가 있습니다. 이 규칙을 위반하면 활성 보너스 기간 동안 완료된 보너스 또는 기타 게임으로 인한 모든 상금 및 보너스가 몰수됩니다.
귀하의 보너스 자격을 취소하고 보너스를 통해 생성된 상금을 철회하기로 결정했습니다. 귀하의 잔액에 초기 예치금이 그대로 남아 있습니다.
이제부터는 일치하는 보너스를 청구할 자격이 없지만 깨끗한 보증금으로 카지노에서 계속 게임을 할 수 있습니다. 귀하가 매칭 보너스를 계속 요구하는 경우 재개설 옵션 없이 귀하의 계정을 영구적으로 해지해야 합니다.
이해해 주셔서 감사합니다.
진정으로,
베트룸24 파이낸스
내가 레크리에이션 플레이어가 아니거나, 내가 너무 많은 보너스를 이용하고 있다고 생각하거나, 내 게임 패턴이 당신에게 적합하지 않다고 생각한다면, 당신은 사전에 나를 보너스에서 제외해야 합니다.
그러나 나에게 보너스를 준 다음 지불하지 않는 것은 약탈적인 행위입니다. 왜냐하면 어쨌든 우승이 취소될 것이기 때문에 나는 아무 것도 얻을 기회가 없었기 때문입니다.
그래서 당신은 내가 큰 것을 얻지 못하면 매주 50% 재장전 보너스를 지불하도록 하고, 내가 뭔가를 이기면 그냥 승리를 취소하고 보너스에서 플레이어를 제외시킵니다.
나는 이 관행을 약탈적이고 비정상적이라고 생각합니다.
나는 나 자신이 100% 옳다고 생각하기 때문에 이 불만 사항을 작성하기로 결정했습니다.
나는 이미 이 카지노에서 완전히 검증되었습니다.
지금까지 문제가 없었고 상금은 항상 과거에 지불되었습니다.
Hi
i deposited 120 euros at betroom24 for the weekend 50 percent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
After successful implementation, I was able to apply for a payout of 1950 euros. Then I received an email that my winnings had been canceled and my deposit was credited back to my account. with the following reason:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in the nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and / or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover, "we" Betroom24 considers claiming bonuses without any other clean deposit (ie deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) We have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
if you think that I am not a recreational player, that I am taking advantage of too many bonuses or that my game pattern does not suit you, then you should exclude me from bonuses beforehand.
But to give me a bonus and then not to pay out is predatory because I never had a chance to win anything because the win would have been canceled anyway.
So you let me pay in for the 50 percent reload bonus week after week if I don't win anything great and if I win something just cancel the win and exclude the player from the bonus.
I consider this practice to be predatory and out of order.
Since I see myself 100 percent right, I decided to write this complaint.
I am already fully verified in this casino.
had no problems so far and winnings have always been paid out in the past.
hallo
ich habe bei betroom24 120 euro eingezahlt für den weekend 50 protzent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
nach erfolgreicher umsetzung konnte ich 1950 euro zur auszahlung beantragen.daraufhin erhielt ich eine email das mein gewinn storniert wurde und meine einzahlung zurück auf mein konto gebucht wurde. mit folgender begründung:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and/or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover "we" Betroom24 considers claiming bonuses without any other clean deposit (i.e. deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) we have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
wenn sie denken das ich kein freizeitspieler bin,ich zu viele bonusse in anspruch nehme bin oder ihnen mein spielmuster nicht passt dann sollen sie mich vorher von bonussen ausschliessen.
aber mir einen bonus zu geben und dann nicht auszuzahlen ist räuberisch da ich ja zu keinen zeitpunkt eine chanche hatte etwas zu gewinnen da der gewinn ja sowieso storniert geworden wäre.
so lässt man mich woche für woche für den 50 protzent reload bonus einzahlen wenn ich nix gewinne super und wenn ich etwas gewinne einfach den gewinn stornieren und den spieler von bonus ausschliessen.
ich halte diese praxis für räuberisch und nicht in ordnung.
da ich mich zu 100 protzent im recht sehe habe ich mich dazu entschlossen diese beschwerde zu verfassen.
ich bin bereits voll verifiziert in diesem casino.
hatte bisher keine probleme und gewinne wurden in der vergangenheit auch immer ausgezahlt.
자동 번역: