Betsolino Casino - 플레이어의 출금이 지연되었습니다.

Hello, on 12/14/2024, I requested two withdrawals of €500 each after I fully met the wagering requirements for my received bonus. Now, for days, the status just says "Pending" with no progress. The live chat is the worst because no matter when you come online, there's no response except being told to send an email, which also goes unanswered. I uploaded my documents, which was quite a task since it barely worked, so I also sent my ID via email and still received no response. I've played at so many online casinos, but this is anything but normal and is by far the worst casino I've ever seen. Customer service is utterly terrible, and it all seems fake.

Hallo, ich habe am 14.12.2024 zwei Auszahlungen a 500€ beantragt nachdem ich meinen erhaltenen Bonus komplett umgesetzt habe. Jetzt steht halt seit Tagen nur "Pending" und nichts tut sich. Der Livechat ist das allerletzte weil man online kommen kann wann man will und keine Reaktion kommt außer das man eine Mail schreiben soll wo dann ebenfalls keine Antworten kommen. Meine Dokumente habe ich hochgeladen, was schon ein Akt war da es so gut wie gar nicht funktioniert, so das ich meinen Ausweis ebenfalls per E-Mail gesendet habe und auch hier keine Reaktion. Ich habe bereits in so vielen Online Casinos gespielt, aber das ist alles andere als normal und ist mit Abstand das schlechteste Casino was ich je gesehen habe. Kundenservice ist der letzte Schrott und es sieht alles nach Fake aus .

Dear Chrisspielt81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.