Bettilt Casino - 베팅 조건 위반 혐의로 플레이어의 상금이 압수되었습니다.

My account was KYC verified. But after my winning I requested for withdraw money then my account was suspended.

My account was suspended saying that I covered more than 64% of the numbers But casino have already set bet limits.

I won in live lightning roulette. I wasn't play red and black colors And also my account verified after my winning.

They sent me this mail... U can see it...

Dear Mukesh,

We found that you breached terms and conditions of the website, which you agreed to follow.

7.4 Any outside bet spread combination on Roulette games that cover 24 or more (64%) of the 37 unique number spots on the table is strictly prohibited. For example, betting on both Red and Black, which covers 36 of the 37 possible outcomes, falls under this category. In the event that a player engages in such a prohibited combination, all winnings and bonuses associated with the gameplay will be deemed void, and the player may be subject to account suspension or closure.

You covered more than 64% of table on many bets since you started playing in our casino.

As per T&C you cannot cover more than 64 % table in one bet.

Winnings are confiscated.

Photos of the bet rounds are also attached, please check for it.

Kindly play fairly as per terms and conditions of the website here bettilt143.com/en-IN/info/terms-and-conditions

In order to reopen your account, please confirm that you understand our terms and conditions.

If you have any questions or suggestions, please do not hesitate to contact us.

Best regards,

The Bettilt Team

But this is not a solution.

Please help me.

Dear Mukesh017,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your winnings were accumulated with or without an active bonus?
• Was it your first game session in this casino?

If you could download or request your game history, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

1. Without bonus

2. First xxxtreme lightning roulette and crazy coin flip, lightning roulette, sports bet.

3. I won in lightning roulette 350x

Hi Mukesh017,

Was it your first game session in this casino or have you played the same way before?

Thank you.

Fisrt session

But in this game, restrictions were already imposed on the time of batting

Thank you very much, Mukesh017, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Mukesh017,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Bettilt Casino’s representatives to join this discussion in order to resolve this issue.

Dear Bettilt Casino,

Could you please provide an explanation for why the player's funds have been voided? Additionally, could you also provide evidence of any rule violations that led to this action?

Best Regards,

Jakub

Dear Casino guru,

Kindly note that payer made account on our website on - 12.04.2024 and during sign up process agreed to terms and conditions of website.

Terms and conditions are available on site also - www.bettilt.com/en-IN/info/terms-and-conditions

Player breached terms and condition of website and we sent him detailed mail regarding this with proof.

7.4. Restricted activities

Any outside bet spread combination on Roulette games that cover 24 or more (64%) of the 37 unique number spots on the table is strictly prohibited. For example, betting on both Red and Black, which covers 36 of the 37 possible outcomes, falls under this category. In the event that a player engages in such a prohibited combination, all winnings and bonuses associated with the gameplay will be deemed void, and the player may be subject to account suspension or closure.

Player covered more than 64% table in almost all rounds and sharing proof of one such round where player was covering 76% of table.

Winnings of such rounds were confiscated and last deposit of player is still in account and player can send us confirmation that he understood rule then his account will be open again.

Best Regards,

Bettilt Casino