Bettilt Casino - 출금 요청 후 플레이어의 계정이 차단되었습니다.

My account was fully verified.

I made a withdrawal of 7000rs and they blocked the account without any reason.

Please help me .

Hello Harsheet99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bettilt Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Last week only my account got verified.

No bonuses were used to play.

They are saying they can block the account anytime.

Hello Harsheet99,

Can you please forward the communication between you and the casino regarding this issue to nikolas.b@casino.guru?

Done , please check your mail

Thank you Harsheet99 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Meanwhile, can you please specify what kind of games have you been playing in the casino?

Wish you best luck resolving it.

Regards,

Nick

Hello Harsheet99,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Bettilt Casino to join the conversation.

Dear Bettilt Casino,

Can you please provide information on how the player should engage in the Opposite betting as specified in the email? If this information and evidence to support our accusations can't be shared publicly, please forward it to me at michal.k@casino.guru

Dear Casino guru,

Kindly note that this account was closed permanently as we received information from evolution live dealer that user is involved in opposite betting in 1 game type with another user within evolution network. Player did opposite betting on 05.04.204, screen name of player - Hshahshhaha.

As per terms and conditions of the website which player agreed to follow while creating account

-Account was closed under -

7.2. Collusion and cheating

We are eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. We provide the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, we provide proactively and randomly examining gameplays and Accounts.

7.3. Fraudulent activity

Once we noticed a fraudulent, unlawful, dishonest or improper activity (including using Martingale strategy or similar strategies, using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account and/or forfeit of all Account balances (including deposits and winnings) without prior notification. In such cases, we reserve the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

We sent same mail on 12.04.2024 to player indicating terms and conditions plus mentioned that he is involved in opposite betting, that's why account was closed.

Player made deposit of 5000 INR and already had withdrawal of 6000 INR.

Best Regards,

Bettilt Casino

How can you be so sure that i was playing on 2 accounts and transferring the balance from one account to another?

Am I the only person alive in this entire world?

There are millions of users playing on evolution server.

If there are 2 sides to bet , then it is obvious that not everyone will bet on one side.

I was normally playing on your website. I never knew that you will state this is transfer of balance. Why will I do so?

There is no monetary gains in this.

Had I lost all my balance that would had been fair?

I guess this is the reason your safety index is so low than other casinos.

Lastly, I made forst deposit of 1200 and second deposit of 800. After which I withdrew 6000.

Then I thought to play more so I redeposited 3000 more. Than my balance went to 7000. Then you blocked my account and forfeited my 7000.You couldn't pay so you made false allegations.

Dear Bettilt Casino,

Please forward all the evidence to support your claims to me at michal.k@casino.guru so that we can come to a fair conclusion.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

All evidence was sent to this email: michal.k@casino.guru 

Please check.

Thank you for your response and the provided evidence, Bettilt Casino team.

Dear Harsheet99,

After investigating your case, and upon a thorough review of all information and evidence provided by the casino team, it is evident that you have indeed been involved in opposite betting in 1 game type with another user within the evolution network which violates the rules outlined previously.

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru