Bettilt Casino - 플레이어의 질문 확인 과정.

I won € 600 yesterday in the casino area!

Uploaded my documents to verify them, they were confirmed an hour later!

Now what I am told I have to survive a call and answer questions to receive a payment, what kind of nonsense is that ?! I have never heard of a casino calling you!

In live chat, my questions are never answered exactly and my payout is never dealt with, it seems to me that the casino wants to pay out my honestly won € 600!

ask for your help

Ich habe gestern 600€ gewonnen im Casino Bereich !

Habe meine Unterlagen hochgeladen um mich zu verifizieren , diese wurden eine Stunde später auch schon bestätigt !

Nun wird mir was gesagt ich müsse erst einen Anruf überstehen und fragen beantworten um eine Auszahlung zu erhalten , was soll das bitte für ein Quatsch ?! Habe ich noch nie gehört das man von einem Casino angerufen wird !

Im live - Chat wird nie genau auf meine Fragen geantwortet und nie wird auf meine Auszahlung eingegangen , es kommt mir vor als wolle sich das Casino um die Auszahlung meiner ehrlich gewonnenen 600€ drücken !

bitte um eure Hilfe

Dear Isco,

Thank you very much for submitting your complaint. I understand that it might sound strange, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but a phone call is not unusual. I recommend you fully cooperate, arrange the time for a phone call when it’ll be convenient for you, if possible, and don’t miss it. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Unfortunately, it is not possible to make a fixed appointment with them regarding the call, they only say sometime between 6 and 8 p.m., I am curious what will be asked and whether the payment will take place afterwards

Leider ist es nicht möglich ein festen Termin mit denen zu vereinbaren was den Anruf betrifft , sie sagen nur irgendwann zwischen 18-20 Uhr , ich bin gespannt was gefragt wird und ob danach die Auszahlung stattfinden wird

Dear Isco,

You could be asked details from your Game and Depositing history and to confirm your Personal information. It’s a standard procedure. I wish you best of luck and will be waiting for your update patiently.

Yesterday I was promised that I would get the call in the evening, then where the call did not come I asked again and suddenly it was said that the call does not come today!

Gestern wurde mir versprochen das ich den Anruf am Abend bekomme anschließend wo der Anruf nicht kam fragte ich nochmals nach und aufeinmal hieß es der Anruf kommt heute doch nicht !

Dear Isco,

Hopefully, they will contact you soon. Please keep me updated.

Thank you very much for your update Isco. I will be waiting for your confirmation that you received your winnings patiently. I truly believe it’s only a matter of time before you’ll receive your withdrawal.  

My money has been paid out and has already been credited to my account!

many thanks for the help

Mein Geld ist ausgezahlt worden und auch bereits auf meinem Konto eingegangen !

vielen Dank für die Hilfe

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Isco for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.