BETWINNER Casino - 플레이어가 보증금에 문제가 있습니다.

I made the deposit 3 days ago, I've already waited the 24 hours, sent proof to support and everything, and still nothing. Nothing gets resolved

Fiz o depósito faz 3 dias já esperei as 24 horas já mandei comprovante suporte e tudo e nada. Se resolve

Dear Fns014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Good morning, look, there's no reason why I should contact my bank because the bank did its job and made the transfer... Bet Winner on the day I made the deposit and it didn't go into my casino account I spoke to support and sent the receipt They told me that I had up to 24 hours, I waited and it didn't go through in 24 hours and they asked me to send the receipt by email. I sent it and to this day, it's been 5 days or 4, no response by email..no, it's not the first time I've used bet Winner I've been using them for about 2 years, about 1 year and a half.. I've always deposited and withdrawn..

Bom dia olha não tem k porque eu contactar meu banco pois o banco fez o papel dele e fez a transferência ... A bet Winner no dia que eu fiz o depósito e não caiu na minha conta do cassino falei com o suporte mandei o comprovante me falaram que tinha até 24 horas esperei e não caiu em 24 horas a me pediram pra enviar o comprovante por email enviei e até hoje já faz 5 dias ou 4 nada da resposta por email ..não não é a primeira vez que uso a bet Winner uso elas uns 2 anos mais ou menos 1 ano e meio .. sempre depositei e saquei ..

I already feel humiliated by betwinner. When I deposited I was going to place a sports bet and I couldn't. And the game was won, which brings me frustration...and the bank doesn't see anything. If the bank provides me with the receipt it is because the Pix was created and is with betwinner but as always betwinner never resolves it and the problem goes to the customer...I have always made a deposit

Já me sinto humilhado pela betwinner .quando eu depositei eu ia fazer uma aposta esportiva e não consegui. E o jogo foi ganho isso me traz frustração ..e o banco não tem nada vê. Se o banco me fornece o comprovante é porque o Pix foi feito e tá com a betwinner mas como sempre a betwinner nunca resolve e o problema joga pro cliente ..sempre fiz depósito

Thank you for your reply, Fns014. Please understand that it is our standard procedure to recommend contacting the payment provider in cases like this. Please do so as soon as possible so that we can proceed with this complaint. Thank you for your cooperation.

Good evening, I will come in and. Yes, contact them and I will come back here to please you..

Boa noite entrarei e. Contato com eles sim e voltarei aqui pra fazer o gosto seus ..

Good evening, I contacted the bank and I will send the message they sent me..

I checked that everything is ok with sending the amount, send the receipt, it has the tracking code for the amount, the recipient can contact the receiving institution and check.

Boa noite entrei em contato com o banco e vou mandar a mensagem que eles me mandou..

Verifiquei esta tudo certo com o envio do valor envia o comprovante nele possui o código de rastreio do valor o recebedor pode entrar em contato com a instituição recebedora e verificar.

The money was credited to me but I would like to emphasize.

On the day in question, I think it was the 6th that I made the deposit, I had a sports betting spreadsheet set up, I had a lot of determination and wasted a lot of time doing probability calculations to put together this spreadsheet, and when I deposited to make the multiple bets the balance was not credited to my casino account. They told me that I had to wait up to 24 hours for it to drop, I waited and after 24 hours the balance still hadn't been reflected in my player account.. then they told me to send the receipt by email, I sent it about 4 times, making it clear that the casino support itself had already sent the receipt..then after 11 days my deposit was credited..I feel let down and sincerely humiliated because when we make a deposit on a casino platform it is because we are already use the balance..then the user will always be harmed and for no reason whatsoever. I leave Aki my sincere sadness and indignation at not having the power to do anything over this or the power over my own money, having to wait and accept it without any retraction, what's more...always being harmed without merit, without the due value that a user should have ..

O dinheiro foi creditado o tem a mim mas frisando.

No dia em questão acho que dia 6 que fiz o depósito estava com uma planilha montada de apostas esportivas , tive muita determinação e perdi muito tempo pra fazer cálculos probabilidades para montar está planilha,, e quando depositei para fazer as apostas múltiplas o saldo não foi creditado na minha conta do cassino .me falaram que eu tinha que espera até 24 horas pra cair esperei e depois das 24 horas ainda assim não havia sido refletido na minha conta de jogador o saldo..aí me falaram para enviar o comprovante por email enviei umas 4 vezes , deixando claro que no próprio suporte do cassino já havia enviado o comprovante ..aí depois de 11 dias meu depósito foi creditado ..estou me sentindo lezado e sinceramente humilhado pois quando fazemos um depósito em plataforma de cassino é porque já vamos usar o saldo ..então o usuário sempre sairá prejudicado e sem razão alguma . Deixo Aki minhas sincera tristeza e indignação de não ter poder de nada sobre isso nem do poder sobre meu próprio dinheiro tendo que espera e aceita sem retratação alguma além do mais ..sempre saindo prejudicado sem mérito ,sem o devido valor que um usuário deveria ter ..

Dear Fns014,

Please understand that this is not something we can help with. We do not handle complaints about sports betting, nor can we assist with potential winnings from unplaced bets.

However, I'm glad to hear that your deposit issue has been resolved successfully. As this was the main problem, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru