BETWINNER Casino - 플레이어의 상금이 적립되지 않았습니다.

The € 800 I won from the casino has not been credited

Δεν έχουν πιστωθει 800€ που κερδισα από το καζίνο

Dear Θωμας,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and describe what happened in more details? Did you win and the amount wasn’t credited to your casino account? Or did you request a withdrawal, but you haven’t received your funds yet?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Θωμας,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Θωμας confirmed that the issue was resolved, therefore we marked this complaint accordingly.