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Here the email history payout is still not possible

08/26/2022

MARINAF16

Posted on: 08/26/2022 07:48:15

Why can't I cash out

SUPPORT_B

Posted on: 08/26/2022 09:10:43

what payment system do you pay with?

MARINAF16

Posted on: 08/26/2022 17:13:18

Much better they said they solved the problem

SUPPORT_B

Posted on: 08/26/2022 17:30:03

Yes, that is exactly why the system is being updated. Unfortunately we don't know how long it will take, but we will definitely let you know.

MARINAF16

Dear Marina, we are only customer support and pass on the problems for further processing.

MARINAF16

Posted on: 08/31/2022 19:49:29

Hello, even if you can't do anything about it, but how can it be that a payout via Muchbetter is not possible again today?

MARINAF16

Posted on: 09/04/2022 20:02:47

Still can't withdraw when will I get my money?

SUPPORT_B

Posted on: 09/04/2022 21:23:49

I understand, dear Marina. We have informed you that it is urgent and the problem must be solved as soon as possible in order for you to be satisfied again.

MARINAF16

Posted on: 05.09.2022 12:54:06

That's very nice of them, but it still doesn't work. Let the department know it's a scam and I'll refer all chat histories to a lawyer if the issue isn't resolved by tonight.

SUPPORT_B

Posted on: 05.09.2022 13:52:49

Dear Marina, can you use Astropay?

MARINAF16

Posted on: 05.09.2022 22:53:55

I don't know astropay what's the problem much better works in every other online casino without problems

SUPPORT_B

Posted on: 05.09.2022 22:58:03

In order to be able to withdraw via Astropay, you must have made at least one deposit via Astropay. You have this rule.

MARINAF16

Posted on: 07.09.2022 02:49:57

Nice rule but I will definitely not deposit any more money. I want to withdraw my 200 euros which still doesn't work.

MARINAF16

Posted on: 09/10/2022 18:08:25

Still no payout possible how long do I have to wait for my money

SUPPORT_B

Posted on: 09/10/2022 19:33:36

Dear Marina, we are still working on it.

MARINAF16

Posted on: 09/12/2022 02:39:30

Hi??

SUPPORT_B

Posted on: 09/12/2022 10:24:19

Dear Marina, We expect everything to be finally resolved within the week.

MARINAF16

Posted on: 09/13/2022 12:11:29

I give them time until Friday today is not possible

MARINAF16

Posted on: 09/14/2022 13:49:56

A payout is still not possible I've been waiting for my money for ages

SUPPORT_B

Posted on: 09/14/2022 14:00:40

We fight for you dear Marina, you are our top priority right now

MARINAF16

Posted on: 09/15/2022 21:31:17

that's good tomorrow is friday and so far the payout is not going

SUPPORT_B

Posted on: 09/15/2022 22:16:45

Everything is still the same Marina, we expect news at any moment, so let us update you.

MARINAF16

Posted on: 09/16/2022 20:54:56

So now it's Friday and at the end of the week I can't pay out

SUPPORT_B

Posted on: 09/16/2022 21:48:10

Still can't?

MARINAF16

Posted on: 09/17/2022 03:11:45

no

SUPPORT_B

Posted on: 09/17/2022 08:36:29

How much money do you want to raise for Marina?

MARINAF16

Posted on: 09/17/2022 13:41:44

200

SUPPORT_B

Posted on: 09/17/2022 15:23:13

Have you tried smaller numbers?

MARINAF16

Posted on: 09/17/2022 16:00:34

Yes, I've been down to 60 euros without success

SUPPORT_B

Posted on: 09/17/2022 17:13:20

Hmm, strange that it still doesn't work. We will escalate the issue to the person who is constantly responsible for this part of the marina.

MARINAF16

Posted on: 09/17/2022 17:28:09

I won't wait much longer, they always say something else

SUPPORT_B

Posted on: 09/17/2022 19:13:15

I hope it will be resolved soon.

MARINAF16

Posted on: 09/17/2022 19:55:14

I've been waiting for 22 days now and you keep making other promises. They kept putting me off and nothing happened, I want the money right away

SUPPORT_B

Posted on: 18.09.2022 11:26:00

I understand you, dear Marina, completely. We work so hard for you and pass on your complaints, we work hard to solve your problem. Unfortunately we are only customer support and that is all we can do.

MARINAF16

Posted on: 09/18/2022 13:53:10

SUPPORT_B Posted on: 09/12/2022 10:24:19 am Dear Marina, We expect everything to be finally resolved within the week. TODAY IS THE END OF THE WEEK

Today as well

Hier ist der Email Verlauf Auszahlung weiterhin nicht möglich

26.08.2022

MARINAF16

Posted on: 26.08.2022 07:48:15

Warum kann ich nicht Auszahlen

SUPPORT_B

Posted on: 26.08.2022 09:10:43

mit welchem ​​Zahlungssystem bezahlst du?

MARINAF16

Posted on: 26.08.2022 17:13:18

Muchbetter sie sagten das sie das problem gelöst haben

SUPPORT_B

Posted on: 26.08.2022 17:30:03

Ja, genau deshalb wird das System aktualisiert. Leider wissen wir nicht, wie lange es dauern wird, aber wir werden es Sie auf jeden Fall wissen lassen.

MARINAF16

Liebe Marina, wir sind nur Kundensupport und geben die Probleme, zur weiteren Bearbeitung weiter.

MARINAF16

Posted on: 31.08.2022 19:49:29

Hallo auch wenn Sie nx dafür können aber Wie kann es sein das Heute eine Auszahlung über Muchbetter wieder nicht möglich ist?

MARINAF16

Posted on: 04.09.2022 20:02:47

Kann immer noch nicht Auszahlen wann bekomme ich mein Geld?

SUPPORT_B

Posted on: 04.09.2022 21:23:49

Ich verstehe, liebe Marina. Wir haben Ihnen mitgeteilt, dass es dringend ist und das Problem so schnell wie möglich gelöst werden muss, damit Sie wieder zufrieden sind.

MARINAF16

Posted on: 05.09.2022 12:54:06

Das ist sehr nett von ihnen geht aber weiterhin nicht. Teilen sie der Abteilung mit das es betrug ist und ich alle chat Verläufe einen Anwalt über gebe sollte das Probleme nicht bis heute Abend behoben sein.

SUPPORT_B

Posted on: 05.09.2022 13:52:49

Liebe Marina, kannst du Astropay benutzen?

MARINAF16

Posted on: 05.09.2022 22:53:55

Ich kenne astropay nicht was ist das Problem muchbetter funktioniert in jedem andern online Casino ohne Probleme

SUPPORT_B

Posted on: 05.09.2022 22:58:03

Um über Astropay auszahlen zu können, müssen Sie mindestens eine Einzahlung über Astropay getätigt haben. Sie haben diese Regel.

MARINAF16

Posted on: 07.09.2022 02:49:57

Schöne Regel aber ich werde bestimmt nicht noch mehr Geld einzahlen. Ich möchte meine 200 Euro auszahlen was immer noch nicht funktioniert.

MARINAF16

Posted on: 10.09.2022 18:08:25

Immer noch keine Auszahlung möglich wie lang muss ich noch auf mein Geld warten

SUPPORT_B

Posted on: 10.09.2022 19:33:36

Liebe Marina, wir arbeiten noch daran.

MARINAF16

Posted on: 12.09.2022 02:39:30

Hallo??

SUPPORT_B

Posted on: 12.09.2022 10:24:19

Liebe Marina, wir erwarten, dass alles innerhalb der Woche endgültig geklärt wird.

MARINAF16

Posted on: 13.09.2022 12:11:29

Ich gebe ihnen Zeit bis Freitag heute geht es nicht

MARINAF16

Posted on: 14.09.2022 13:49:56

Eine Auszahlung ist weiterhin nicht möglich ich warte jetzt schon ewig auf mein Geld

SUPPORT_B

Posted on: 14.09.2022 14:00:40

Wir kämpfen für dich, liebe Marina, du hast gerade unsere höchste Priorität

MARINAF16

Posted on: 15.09.2022 21:31:17

das ist gut morgen ist Freitag und bis jetzt geht die Auszahlung nicht

SUPPORT_B

Posted on: 15.09.2022 22:16:45

Alles ist immer noch die gleiche Marina, wir erwarten jeden Moment Neuigkeiten, also lassen Sie sich von uns informieren.

MARINAF16

Posted on: 16.09.2022 20:54:56

So jetzt ist Freutag und ende der Woche kann aber trotzdem nicht auszahlen

SUPPORT_B

Posted on: 16.09.2022 21:48:10

Kannst du immer noch nicht?

MARINAF16

Posted on: 17.09.2022 03:11:45

nein

SUPPORT_B

Posted on: 17.09.2022 08:36:29

Wie viel Geld willst du Marina auftreiben?

MARINAF16

Posted on: 17.09.2022 13:41:44

200

SUPPORT_B

Posted on: 17.09.2022 15:23:13

Schon mal kleinere Zahlen probiert?

MARINAF16

Posted on: 17.09.2022 16:00:34

Ja bin schon runter bis auf 60 Euro ohne Erfolg

SUPPORT_B

Posted on: 17.09.2022 17:13:20

Hmm, seltsam, dass es immer noch nicht funktioniert. Wir leiten das Problem an die Person weiter, die ständig für diesen Teil der Marina verantwortlich ist.

MARINAF16

Posted on: 17.09.2022 17:28:09

ich warte nicht mehr lange immer sagen sie etwas anderes

SUPPORT_B

Posted on: 17.09.2022 19:13:15

Ich hoffe es wird bald gelöst.

MARINAF16

Posted on: 17.09.2022 19:55:14

ich warte jetzt seit 22 Tagen und immer machen Sie andere Versprechen. Sie haben mich ständig hingehalten und nix passiert ich möchte sofort das Geld I

SUPPORT_B

Posted on: 18.09.2022 11:26:00

Ich verstehe dich, liebe Marina, vollkommen. Wir arbeiten so hart für Sie und geben Ihre Beschwerden weiter, wir arbeiten hart daran, Ihr Problem zu lösen. Leider sind wir nur Kundensupport und das ist alles, was wir tun können.

MARINAF16

Posted on: 18.09.2022 13:53:10

SUPPORT_B Posted on: 12.09.2022 10:24:19 Liebe Marina, wir erwarten, dass alles innerhalb der Woche endgültig geklärt wird. HEUTE IST ENDE DER WOCHE

Auch heute

Dear MarinaF,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you are willing to create an account with the suggested payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear MarinaF,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We've reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties involved to reach a satisfactory conclusion.

Player's additional comments:

"Hello, I'm sorry for the late reply, I'm still trying to withdraw the money but still without success. They couldn't withdraw it to my bank account either. I declined the casino's suggestion to make another deposit using a different deposit method."

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

"Hallo tut mir leid für die späte Antwort also weiterhin versuche ich das Geld auszuzahlen aber immer noch ohne Erfolg. Auf mein Bankkonto konnten Sie es mir auch nicht auszahlen. Dem Vorschlag es Casinos eine weitere Einzahlung über eine andere Einzahlungsmetode habe ich abgelehnt"

Thank you very much, MarinaF, for getting back to us. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

The casino offers a withdrawal via Muchbetter but this does not work. I have previously tried to transfer to my bank account but it was canceled after 6 weeks and returned to the player account

Das Casino bietet eine Auszahlung über Muchbetter an aber dieses Funktioniert nicht. Ich habe zuvor auch schon versucht auf mein Bankkonto zu Buchen aber das wurde nach 6 Wochen storniert und ist zurück auf das Spielerkonto gekommen

Thank you very much, MarinaF, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of BetWorld247 Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Many thanks for your help. Last instructions regarding my payout attempts was that I should open an Astropay account and then be able to pay out without any problems. I opened such an account but this payment also failed and since then no more reaction from Betworld247

Vielen Dank für ihre Hilfe. letzte Anweisungen bezüglich meiner Auszahlungs Versuche war das ich ein Astropay Konto eröffnen soll und darauf dann problemlos auszahlen könnte. Ich habe so ein Konto eröffnen aber auch diese Auszahlung ist gescheitert und seit dem keine Reaktion mehr seitens Betworld247

Hi MarinaF,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite BetWorld247 Casino to the conversation to participate in the resolution of this complaint.

Thanks

Danke

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

OK, I've tried to get in touch myself, but to no avail. Anyway, thank you very much for your effort

OK ich habe selbst auch weiterhin versucht Kontakt aufzunehmen aber erfolglos. Trotallem vielen Dank für ihre Mühe

Hi MarinaF,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you contact the eCOGRA - an alternative dispute resolution service (https://ecogra.org/forms/adr-dispute-step-1) and submit a complaint to them. It collaborates with the MGA (Malta Gaming Authority) and has better options and tools to help players. The next step would be contacting the MGA itself (https://www.mga.org.mt/support/online-gaming-support/). Please let me know if you need help with filling the form or how the ADR responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter