BetWorld247 Casino - 플레이어의 탈퇴가 지연되었습니다.

I've been waiting for my payout of €223 since December 2nd, 2021.

My account has been verified.

Every time only excuses from Betworld and delays because of alleged bank problems. It's been over 2 months now and I haven't received a dime from the casino and now even support is ignoring them.

Ich warte seit dem 02.12.2021 auf meine Auszahlung von 223€.

Mein Konto wurde verifiziert.

Jedesmal nur Ausreden von Betworld und Verzögerungen wegen angeblichen Bank Problemen. Es sind nun über 2 Monate vergangen und ich habe keinen Cent bisher vom Casino erhalten und nun wird man sogar vom Support ignoriert.

Dear Paxton,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

the payout hasn't been processed yet due to alleged problems with the bank and I've been told this since December. Payout is by Bank Transfer (Wire Transfer)

Greetings Christian

Hallo,

die Auszahlung wurde noch nicht bearbeitet, weil es angeblich Probleme mit der Bank gibt und das wird mir schon seit Dezember erzählt. Auszahlung ist per Bank Transfer (Wire Transfer)

Grüße Christian

Thank you very much, Paxton, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Paxton,

I looked at your complaint and will do my best to help you. I would like to invite BetWorld247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the BetWorld247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

As i wrote to other customer. The new bank has arrived and it will be resolved in 48h. You have 223eur pending bank transfer. It will be resolved and sorry for late resolving. Problems are resolved and thank you. We from betworld247 always payout customers and take care for them. Once again it will be resolved in 48h your payouts

Dear Casino,

let us know when it'll be resolved, please.

The money is on clients account. Thank you

Dear Paxton,

can I consider this complaint as resolved, please?

Hello, yes money has arrived.

I would like to thank the Casinoguru team for the help 🙂

Hallo, ja Geld ist angekommen.

Ich bedanke mich recht herzlich beim Casinoguru Team für die Hilfe 🙂

As we say new bank is here and everything will be ok in the future

Dear Paxton,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru