BiamoBet Casino - 플레이어의 환불이 지연되었습니다.

I have been waiting for two years for the refund that was promised to me on Biamobet for not respecting the self-exclusion. Now, after only receiving €230 out of €2000, I am requesting the immediate settlement of the remaining amount.

Unfortunately, Biamobet also just allowed me to reopen my account with them despite being fully aware of my gambling addiction.

Sono due anni che aspetto il rimborso che mi era stato accordato su biamobet per non aver rispettato l'autoesclusione , ora dopo che su 2000 euro me ne sono stati mandati solo 230 richiedo la liquidazione immediata della restante parte.

Biamo bet purtroppo inoltre mi ha appena fatto riaprire il conto con loro nonostante la mia ludopatia della quale sono pienamente informati

Dear schieralorenzo09,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. To better understand and assist with your situation, could you please provide some additional information?

• Could you forward the self-exclusion request you sent to BiamoBet Casino? Have you specified the duration of the self-exclusion period?
• Kindly send the email from the casino in which they promised to refund €2000. You can forward it to me at veronika.l@casino.guru.
• Could you clarify when exactly you received the €230 from the casino?
• Additionally, please explain in more detail how your account was reopened. Did you need to contact customer support for the account to be reopened, or did you create a new account? Please also specify when this occurred.

I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your reply.

Best regards,

Veronika