Big5Casino - Big 5 카지노에서 플레이어의 인출 지연.

My withdrawal was 'approved' by Big 5 casino on April 5th. It never arrived in my AIB account.

I sent my bank statement in as proof, I have chased a resolution and this has not been forthcoming. The support simply states 'It is being looked into' etc etc. However we are now a month into the process and nothing has been resolved? A bank should take no more then 5 days maximum to trace a payment.

I have 300 euro in the account I wish to withdraw also but cannot do that until the issue with the missing 90 euros is resolved.

Please help!

Dear peterdorman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Has the casino provided you with any proof of a transaction, a tracking number, or similar information?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear peterdorman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thought all this with clear in my OP.

No successful withdrawals.

Yes on KYC.

They have not provided me with any proof. But are hammering me with promo emails and ignoring all my requests for this to be resolved.

Thank you very much, peterdorman, for providing the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello peterdorman,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Big5Casino’s representatives to join this discussion in order to resolve this issue.

Dear Big5Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub