Bit4Win Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello,

I'm waiting for withdrawal request for 3 weeks for now... I've successfully withdrawn 4 times in the past and it goes very quick - up to 48 hours and now it smells like they are not paying anymore, the chat dissaperred like 2 weeks ago and I've send them message about my pending withdrawal by their help section on the site over week ago which is without reply till now... doesn't look good...

Thank you.

Dear blystor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly based on your withdrawal history that the last successful withdrawal occurred in May?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

Yes, my last withdrawal request was on May, previously I've got welcome bonus and some free spins but hasn't cleared these bonuses so the winnings are from my deposit. Unfortunately I have no e-mails to/from casino as I only used their communication form on the website.

Thank you very much, blystor, for your cooperation. I will now transfer your complaint to my colleague Endri (endri.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, blystor, 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bit4Win Casino's representative to join this conversation and participate in the resolution of this complaint. 

Dear Bit4Win Casino, 

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? 

Thank you in advance for providing the information. 

What's the username?

Dear, Bit4Win Casino,

Could you please look at the issue and provide us with an update using the information provided by the player?

Looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear blystor,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at petronela.k@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Petronela

Casino.Guru