BitStarz Casino - 플레이어의 보증금이 손실된 것 같습니다.

BBCUS 442499 - This is the Ticket that has been reviewing my request for 72 hours.

I made a credit of R$ 100.00 and when joining the platform the credit did not fall. I looked at the transactions and the pix was listed as cancelled, I immediately sent a print of the screen with proof of payment and the ticket was opened for analysis.

Since I opened the claim there is no timeframe or update on my case. I asked the attendants to give me a deadline and they just ask me to wait... But what should I wait? Or for how long?

There is never a CLEAR answer. If I repeat the question they close the chat in our faces and still regret what happened. attendant Uriel was terrible in the 5 calls he performed with me.

Give me Bitstarz feedback.

In the chat in English, which we have to translate, the attendant never waits. and the email you receive in Portuguese, when you reply, they say they don't have Portuguese attendants available and will never answer here again.

the service leaves SOOOOOOOOOOOOO to be desired.

BBCUS 442499 - Este é o Ticket que está analisando minha solicitação há 72 horas.

Fiz um credito de R$ 100,00 e ao ingressar na plataforma o credito não caiu. Olhei nas transações e o pix constava como cancelado, imediatamente mandei print da tela com o comprovante de pagamento e foi aberto o ticket para analise.

Desde que eu abri a reclamação, não há prazo ou atualização sobre o meu caso. Pedi aos atendentes que me desse um prazo e eles só pedem pra eu esperar... Mas eu devo esperar o que? Ou por quanto tempo?

Nunca há uma resposta CLARA. Se eu repito a pergunta eles fecham o chat na nossa cara e ainda lamentam o ocorrido. atendente Uriel foi pessimo nos 5 atendimentos que realizou comigo.

Me deem um retorno Bitstarz.

No chat em inglês, que temos que traduzir o atendente nunca espera. e o email que voce recebe em portugues, qunado voce responde, eles dizem que não estao com atendentes em portugues disponiveis e nunca mais responderão aqui.

o atendimento deixa MUITOOOOOOOOOOOOO a desejar.

Dear cbernardo2211,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear cbernardo2211,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.