Bitvegas.io Casino - 플레이어의 보증금이 입금되지 않았습니다.

After almost a month waiting for the refund of an amount that was not credited to my account, I try to enter the site and it says it is not available in Portugal. I just sent the email of the bank statement, as it was the document that I was asked for, now I will see the response from these gentlemen.

Após quase um mês aguardar a restituição de um valor que não foi creditado na minha conta , tento entrar no site e o mesmo diz não estar disponível em Portugal. acabei de enviar o email do extrato bancário, pois foi o documento que me solicitaram , agora vou ver a resposta destes srs.

Dear Carla.1973,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Carla.1973,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.