Bitz Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello i registered at bitz casino and deposited 100 usdt with bonus. After successful wagering the bonus ( at allowed bet and games). I made withdrawal request but it was canceled due to required verification. My documents was successfuly approved. And after another withdrawal attempt my account was blocked. They say it was because of multiaccounting and unfair play. But i have only one account and played according to the rules.

Dear Kontrado,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please share your communication with the casino regarding allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I do not think that anyone used the same ip.

I do not have any communication with casino except their message that my account was blocked. I will post it here

Thank you very much, Kontrado, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Kontrado,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Bitz Casino representative to join this conversation and participate in resolving this complaint.

Dear Bitz Casino,

Could you please state why the player's account got blocked?

Thank you in advance for providing the information.

Hello Kontrado,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru