Bizgo777 Casino - 플레이어가 탈퇴 절차에 어려움을 겪고 있습니다.

This is my first time trying to withdraw and all it does is prepare the payment... What garbage..

. The worst part is that I deposited thinking I was going to receive something, but there is no support at all... Where is my payment 😡😡😡

Primeira vez te tento sacar e só fica preparando o pagamento... Lixo..

. O pior que depositei achando que iria receber, não tem assistência... Cadê meu pagamento 😡😡😡

Dear marimht007,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Completed all the verification that was available, the balance was made through the bonuses available on Telegram, but all the requirements were met and the deposit was made to release the withdrawal, there is no type of support, no online service and no Telegram... when was it done? The deposit was made quickly, they charged it immediately, now it takes several days to pay and nothing, nonsense, another scam

Conclui toda verificação que estava disponível, o saldo foi feito através dos bônus disponíveis no telegram, porém foi comprido todos os requisitos e feito o depósito para liberação do saque, não há algum tipo de suporte, nem atendimento online e nem telegram.. quando foi feito o depósito foi rapidinho, já cobraram na hora, agora para pagar já tá com vários dias e nada, palhaçada, mais um golpe

Thank you, marimht007, for the clarification.

• Am I correct in understanding that you made a deposit only after generating winnings from consecutive free bonuses to verify your payment method?
• How many free bonuses did you activate consecutively?

Dear marimht007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.