Blizz Casino - 플레이어의 탈퇴가 처리되지 않았습니다.

Hello,

First of all, I am unpleasantly surprised by the situation they have created. I kindly ask you to reconsider your response to my requests, taking into consideration the following:

I am a Romanian citizen and a dentist. I am currently working in France for a period of 6 months and I plan to return to Romania at the end of the summer, in case I choose not to extend my activity here.

I have sent you the KYC verification documents and you have validated them (driver's license and proof of address from France), because being connected from an IP in France, I considered it correct to send you these documents. However, I have attached my Romanian ID card and passport if you need them, as well as proof of address from Romania. Therefore, I am a Romanian citizen working in France for a determined period.

It is absurd that you have confirmed many times that the documents are in order and have validated them, if you had this aspect regarding the fact that I would be a French citizen in your terms and conditions. You should have informed me since you verified the documents that I cannot continue my gambling activity on this platform, not let me make deposits and play.

You have approved a withdrawal of USD 2,500 on a certain date, which I have already received. After that I thought that blizz.io is safe to play and I have deposited another 3000 usd in Trx currency. So, at that time, you have approved this withdrawal because you discovered that I am not a French citizen, as you claim now. Therefore, it is excluded for you to confiscate my funds and refuse to approve the withdrawals.

I kindly ask you to consider changing your approach towards me, as I have all the evidence and information I need to appeal to a lawyer in this matter, who can take over this situation. I repeat, you have validated my account and have already approved a withdrawal, it is not like it was another platform, it is still you. Therefore, I am waiting for your response.

Dear genmarcyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino confiscated your winnings due to the country you played from?

Also, did the casino inform you about this fact? Because I don't see it anywhere in the screenshots you attached to this complaint. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear genmarcyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.