BluVegas Casino - 플레이어는 프로모션에 참여하지 않을 수 없습니다.

Hello, i did take Part in the prize Drops promotion, i was able to opt in by myself. Then i wanted to opt out and its Not able for players by themselve to opt out. I want to opt out cause prize Drops have a 4x max cashout and they would destroy any raw cash Real money balance, the Support dont want to opt me out.

Dear yasin61,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing and understand your concern.

Could you please confirm that this is the promotion you opted for? https://www.bluvegas.com/promotion/Daily-Loyalty-Prize-Drops Could you please send me a screenshot of the rules valid for this promotion?

Could you kindly specify when exactly you opted for this promotion and when exactly you made your most recent deposit to the casino?

Have you played any games after you activated this promotion?

Please forward me the communication with customer support where you requested to opt-out of this bonus at veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear yasin61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.