Bobby Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

I did kyc verification, did everything they asked, I Olny have one account under my name, Sarah griffith, cause at first tryed saying I had duplicitous accounts, that changed, but still they are leading me in circles, I wagered 7000 dollars off of a 150 dollar bonus completed wagering requirements with 1200 dollars left on account, after doing everything they asked they still say I didn't, don't know what to do.???

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please forward a screenshot of your bonus history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.