BonusBlitz Casino - 플레이어의 탈퇴가 지연되었습니다.

I requested a withdraw for 200.00 two weeks ago and when I ask customer service they say ask the banking department. When I email them they say be patient your payout has yet to be reviewed. When I requested the withdraw it said it would be processed after 72 hours.

Dear bjacob1642,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey thanks for replying. So as soon as I saw your reply I received a bitcoin deposit from them for 190.00 which is ten dollars less than I requested. And they told me they don’t charge a fee for bitcoin withdraws,but I’m not complaining because I got paid. And I honestly think it was this site that probably pushed it over the edge so for that I thank you guys

Thank you for your reply, bjacob1642. There is a chance that the payment provider deducted some transaction fees and unfortunately, this is not something we could help with.

Since you received the vast majority of your winnings, we will now consider this complaint resolved. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.