Booi Casino - 플레이어의 계정이 차단되었습니다.

I registered and deposited a considerable amount. Then I made a second deposit of 450 € and immediately they blocked my account. I contacted them and they told me to verify I sent them that they asked me and they refuse to unblock the account. I asked them for my money back 450 €. And they do not return them to me.

Έκανα εγγραφή και κατάθεση ενός αξιόλογου ποσού.Στην συνέχεια έκανα και δεύτερη κατάθεση 450€ και αμέσως μου μπλόκαραν τον λογαριασμό.Εποικοινώνησα μαζί τους και μου ειπαν να κάνω επαλήθευση τους έστειλα ότι μου ζήτησαν και αρνούνται να ξεμπλοκάρουν τον λογαριασμό.Τους ζήτησα τα χρήματα μου πίσω 450€.Και δεν μου τα επιστρέφουν .

Dear Blackwolf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which documents you provided? Have you received any explanation from the casino about what is wrong with your them?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Blackwolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.