Cadoola Casino - 플레이어의 출금이 지연됩니다.

Since August 30, 2024, I have been regularly trying to get information via live chat about the status of my withdrawal because it is supposedly completed. However, there is no sign of money in my bank account yet. In chat, they say there are either problems with the payment provider, or I need to be patient, or that I should receive an email with an ARN code. So far, this has not happened. They also keep telling me in each chat that the issue has been forwarded to the responsible department with utmost urgency, as I have been waiting since August 30, 2024, and have contacted support at least twice a week. But nothing is happening, and my money is still not in sight. What can I do?

Ich versuche seit 30.8.24 regelmäßig über den live Chat info zu erhalten,wo denn meine Auszahlung ist.denn diese soll angeblich seit dem abgeschlossen sein.bisher aber kein geldeingang auf meinem Bankkonto.und im chat heisst es entweder es gibt probleme Mut dem zahlunhsanbieter,oder ich muss mich gedulden oder sie melden sich per Email wo ein arn Code drinnen sein soll.aber bisher war auch dies nicht der Fall.dann sagten sie im jeden chat das es an die zuständige Abteilung weitergegeben wurde Mut besonderem vermerk der Dringlichkeit, da ich bereits seitb30.8.24 warte und auch mindestens 2x die Woche den Support angeschrieben habe..es passiert nix und mein geld ist auch nicht in Sicht. Was kann ich da tun???

Dear chalakalff2015,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• What payment method did you use for the withdrawal?
• Could you please provide your payment provider's transaction history since the day of your withdrawal request?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, I'd be happy to send you something by email. I had another chat today and suddenly I received an ARN CODE, but my bank can't do anything with it, they say that Cadoola has to do it, not my bank. I can't send a deposit receipt because the good money came from the casino's nd fs and successful implementation. But I'll send what I have. And before that I deposited via funId and the withdrawal worked without any problems... best regards, s.chalak

Hallo,gern schicke ich Ihnen per Email was zu.hatte heute wieder einen Chat da hab ich dann ganz plötzlich so ein ARN CODE erhalten, damit kann meine Bank aber nichts anfangen die sagen das muss cadoola machen ,nicht meine Bank.einen einzahlungsbeleg kann ich nicht schicken da das guten haben durch nd fs vom casino und erfolgreichen umsetzen entstanden ist.aber was ich habe schicke ich.und zuvor habe icj über funId eingezahlt und die Auszahlung darüber klappten ohne Probleme...mfg s.chalak

So just sent via email what I have lg

So eben über Email gesendet was ich habe lg

Dear chalakalff2015, I have not received any email from you. Could you please send it again?

Dear chalakalff2015,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have now sent everything again, for me they were sent on 4.10

Hallo,ich habe nun nochmals alles gesendet, bei mir waren sie am 4.10 als gesendet

Update: I started a chat the day before yesterday and it said that they had not paid it out to the IBAN but to Funid. But that definitely did not happen. Because in the history this amount is not listed there. The casino then just said that I should contact Funif and I also chatted with Fun ID, they said there is no entry and that I should contact the casino. So it was a back and forth.

Update:hatte vorgestern nochmal einen Chat gestartet und da hieß es jetzt die hätten das nicht auf die iban ausgezahlt sondern zu Funid.was aber definitiv nicht stattgefunden hat.denn im Verlauf ist dieser Betrag dort nicht aufgelistet das casino sagte dann nur ich soll mich an funif wenden und auch mit Fun id habe ich gechattet, die sagen es ist kein Eingang und soll mich ans casino wenden. Also ein hin und her

Dear chalakalff2015, could you please provide your payment provider's transaction history since the day of your withdrawal request?