Campeonbet Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello,

I placed a bet with 3 bets and the maximum coefficient was 1.9, and I won. My balance was 308 euros. When I requested a withdrawal, I received an email about verification. I sent my ID. Then, I sent my bank statement to confirm my address. After that, they asked me to verify my phone number. I went to the mobile operator, got a special document stating the number was truly mine, and sent it. Then, they sent me some digits, which I wrote down on a piece of paper along with the date of the day, the name of the casino, my ID, and a selfie. I sent everything they requested. In the end, I received a response saying my account was blocked without any explanation. Please help me get my money back. Also, such casinos should be shut down and should not exist. Thank you in advance.

Dear anamania,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Campeonbet. I can imagine how frustrating this situation must be.

To better understand your case and assist you effectively, could you kindly provide more details regarding the following points:

Verification Process:

• Did the casino specify which part of their Terms and Conditions (e.g., section 12.10) led to your account being blocked?
• Did they claim that you violated any of the following terms:

1. Use of a VPN or disguised IP address (Clause 12.10.i)?
2. Submission of forged documents during the verification process (Clause 12.10.ii)?
3. Bonus abuse or similar activities (Clause 12.10.iii)?
4. Participation in any fraudulent or unlawful activities (Clause 12.10.iv)?

Use of VPN or Proxies:

• Have you ever used a VPN, proxy, or similar tool while accessing the casino? Even accidental use could trigger this clause.

Document Authenticity:

• Did the casino claim that any documents you provided (ID, bank statement, mobile verification) were invalid or incomplete?

Betting and Bonus Activity:

• Were you using any bonuses or promotions when placing the bets? If yes, could you provide details about the terms and conditions of the bonus?

If you have received specific communication from the casino regarding their reasons for blocking your account, please forward it to [email protected] so that we can review it thoroughly.

I would also like to inform you that Campeonbet Casino does not cooperate with us at all. This means they do not engage in our mediation process or respond to our attempts to address complaints. While we will make every effort to assist you, it’s important to be aware that our ability to resolve this matter may be limited due to their lack of cooperation.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

They told me that rule 12.10 was violated, but I am completely sure that my documents were entirely appropriate, and I did not violate any rules. I did not use a VPN, I did not benefit from any bonus, and I always canceled any bonuses they offered, playing only with my own money. Also, when a casino wants to steal money and scams, they can easily manipulate any rule and claim that I violated something, but they don't explain exactly what I violated. I can confirm with certainty that everything was in order on my end.

Dear anamania,

I’m truly sorry to inform you that, due to the ongoing lack of response from Campeonbet Casino, we are left with no option but to close your complaint as "Unresolved." The casino’s No Reaction Policy, which has already been applied to 10+ cases, has resulted in no communication or resolution on their end.

I completely understand that this is not the outcome you were hoping for, and I sincerely wish we could have offered more support. The unresolved complaints have contributed to a decrease in their overall rating, and this may encourage the casino to reassess its approach to such issues in the future.

It’s unfortunate that this has become a recurring pattern with Campeonbet Casino, where our attempts to mediate and resolve complaints have been ignored, despite numerous efforts to reach them through emails, live chat, and affiliate team communication. As a result, we highly recommend avoiding this casino.

Please know that the casino is always welcome to reopen your complaint if they choose to engage with us in the future.

Thank you for your patience, and I truly wish I could have been of more assistance in this case.

Best regards,

Petronela

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the casino:

Dear all,

Thank you for raising this matter and giving us the opportunity to clarify the actions taken on this account.

During the player’s activity on our platform, our sportsbook team identified unusual betting patterns that required further attention. To ensure the safety and integrity of our services, the account was limited as a precautionary measure. 

Additionally, our investigation revealed that the player accessed our platform using proxy IPs. This is a breach of our Terms and Conditions, as outlined in section 12.10, which prohibits the use of methods to disguise or interfere with the IP address when connecting to our platform: 

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

The use of proxy IPs to access our platform constitutes a significant breach, as it could allow a player to disguise their real location, potentially cooperate with other players inappropriately, or engage in activities that undermine the integrity of our services. 

In summary, we assert that our actions were fully aligned with our Terms and Conditions, and the further deduction is justified in this case.

Thank you for your time in reviewing this information. Please let us know if you require any further details or clarification.

Best regards,

The CampeonBet Team.

Dear CampeonBet Team,

Thank you for your detailed response regarding this matter.

Upon reviewing your explanation, we have also examined the Terms and Conditions outlined on your website, specifically concerning the player’s country of residence, Georgia. Based on our findings:

• Georgia is not listed among the restricted countries in your Terms and Conditions.
• Georgia is included only in the list of territories not allowed to access specific games (e.g., Universal Monsters).
• Georgia is available as an option in your registration form, which suggests that players from this country are generally permitted to register and play on your platform.

Given these details, we would like to clarify whether the player truthfully provided their country of residence during registration and whether this aligns with the information in your system. We kindly ask for confirmation of this and whether the player’s profile or any submitted documentation explicitly indicates a Georgian address.

• To further clarify this situation, could you please confirm which country the player selected during registration?
• Additionally, does this information align with the documents and details provided by the player during the account verification process?

Thank you for your cooperation in helping us resolve this matter.

Dear Petronela,

We would like to clarify that the deduction was not related to a country restriction, as players from Georgia are eligible to register on our platform.

Please note that Ms. Ana Mania (email: an******[email protected]) was restricted due to her sports betting activity, which triggered an investigation. The subsequent deduction of her winnings was based on unusual betting patterns and proxy IP usage.

Additionally, the player utilized a Proxy IP, which, as mentioned in our previous communication, constitutes a breach of our Terms & Conditions 12.10. This T&C prohibits the use of tools or techniques designed to obscure a player’s real location, as such actions could potentially enable inappropriate cooperation with other players or activities that undermine the integrity of our services.

To our knowledge, Casino Guru does not handle complaints related to sports betting. However, should you require additional information regarding the deduction, we would be glad to provide it.

Thank you for your understanding.

Kind regards,

The CampeonBet Team.

It's just common lawbreaking, the lies you're telling about me right now. It was my first deposit, and you didn’t even return my own money. What’s the difference between a street thief and you? I ask Casino Guru to fully investigate this matter, and if necessary, revoke the license and the right to operate in the market, because they will throw users into such a situation over 300 euros, and I'm sure they won’t spare others.

Dear Campeonbet Casino Team,

Thank you for your response. I understand that the player's restriction was due to their sports betting activity and the use of a proxy IP. However, since we do not handle sports betting disputes, this case is currently being reviewed purely in the context of KYC and account verification procedures.

• Could you please clarify what specific unfair advantage the player allegedly gained that led to the deduction of their winnings?
• Additionally, we would appreciate it if you could provide any supporting evidence regarding the proxy usage and unusual betting patterns.

Please send the requested details to [email protected] at your earliest convenience.

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Petronela,

We would like to inform you that we responded to your inquiry via the provided email address on Friday, 7 February 2025.

Kindly let us know if you require any further information or clarification.

Kind regards,

The CampeonBet Team.

Dear anamania,

Thank you for your patience while we reviewed this matter further.

I understand how frustrating this situation must be, and I want to assure you that we carefully examined all the details before reaching our decision. While we do not support the idea of blocking an account solely for proxy usage, the primary issue here is that your betting activity was flagged for suspicious patterns, specifically high-risk multiple bets on minor events. This falls under the sportsbook's anti-fraud and risk management policies.

Additionally, it's important to note that we do not handle complaints related to sports betting activity, which means we cannot further investigate this particular case.

Given this, we regret to inform you that we must reject the complaint. I know this is not the outcome you were hoping for, and I truly sympathize with your disappointment.

If you have any further questions, feel free to reach out, but please note that we are unable to assist with this matter.

Wishing you all the best,

Petronela

Casino.Guru