CannonBet Casino - 플레이어가 오해의 소지가 있는 보너스 정보를 신고했습니다.

Anything they say about bonus or cash backs completely lie I have proofs

Dear amirhosseinforghani4,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will need more information. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

Thank you for your reply, amirhosseinforghani4. I would like to clarify that I work for casino.guru, not the CannonBet Casino, therefore I cannot review your casino account.

Do I understand correctly that the main issue is that the casino didn't credit you any bonuses? Can you please clarify the dispute value (500000000﷼)?

Hi Amirhossein. We don't have promotions or any payment options for Turkey.

I don't quite understand what your issue is. Are you saying you asked for a bonus to be added to your account, and you didn't qualify for it?

As for available promotions on the website, Welcome Bonus is available only for the first 3 deposits. You can activate these on the bonus section of your user account after each deposit is made. If you have not claimed it for the said deposit numbers and continued playing, then of course they no longer show up on your bonus section.

There are however other bonuses available at all times. Some are automatic like the express cashback that is on the bet-slip, and once you check the box for this option, if you lose a multi/combo bet of at least 3 events with odds of 1.5 or higher, you get a percentage back based on the number of the event.

There are also manual cashback bonuses that you have to request via support, which is on specific events and needs to be calculated for each user. That's why we ask that you contact support for manual bonuses. Almost all other bonuses automatically appear on your bonus page.

All info, rules and T&C is clearly written on the promotion pages related to each bonus as well in various languages.

You can always write us an email on <support@cannonbet.com> if you feel like the online support didn't resolve your issue and the team's supervisors will address that.

Good luck

Dear amirhosseinforghani4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.