Captain Cooks Casino - 플레이어의 출금이 지연되었습니다.

In full transparency I’ve had many successful withdraws with Captain Cooks - except this last one - and the key difference imo seems to be the use of Paybilt by the casino. However CC didn’t even send my withdraw from the casino as it took 70 business hours to approve… they don’t want anyone taking their money out & find ways to delay it,

It’s annoying & I’ve had enough. I am just gonna stick with OLG moving forward - my winnings come within a day with OLG.

Besides OLG has nearly all the same games now.

Paybilt seems sketchy at best - (not BBB accredited - with bad reviews). CC shouldn’t have partnered with them. They sure take your money QUICK upon deposit into the casino.

Remember not to give undeserving businesses your money. We hold the control - not them. Many better alternatives are available anyway.

Dear SkinnyMarie,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear SkinnyMarie,

Have you received your withdrawal from the casino yet?

Dear SkinnyMarie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.