Cashalot Casino - 플레이어에 정의되지 않은 문제가 발생했습니다.

I won 1200 euros with a bonus of 200 for 100 euros and the winnings were removed from the request for a withdrawal of 100 euros

Ho vinto 1200 euro con un bonus del 200 per 100 euro e .i e stata tolta la vincita alla richiesta di in prelievo di 100 euro

Dear Interblocco1969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that your winnings have been voided completely? If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have sent you the only photo I have on the betting list already there are 615 euros marked in green so winners then removed everything

Vi ho inviato unica foto che ho sulla elenco scommesse già ci sono segnati 615 euro in verde quindi vincenti poi hanno tolto tutto

Screenshot from the player:

Thank you. Do I understand correctly that your accumulated winnings have been voided completely? Did you receive any explanation from the casino why your funds have been cancelled?

Dear Interblocco1969,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.