Cashalot Casino - 플레이어의 상금이 줄어들었습니다.

I made a top-up of € 15, with a 200% bonus it became € 45. I played a slot for 4/5 hours and I won 400. The "withdraw" button was not pressed, which is strange, but I decided to continue playing, at another slot, I dropped to € 350/60 when suddenly the credit turns into € 60 with the window indicating "converted bonus". What kind of scam is that ?!

Ho fatto una ricarica da 15 €, con bonus del 200% sono diventati 45€. Ho giocato per 4/5 ore ad una slot e ne ho vinti 400. Il tasto "preleva" non si premeva, cosa strana, ma ho deciso di continuare a giocare, ad un’altra slot, sono sceso sui 350/60€ quando all’improvviso il credito si trasforma in 60€ con la finestra che indicava" bonus convertito". Ma che razza di truffa è?!

Hello Marcocr990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashalot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which bonus did you use? Did you finish the wagering requirement of the bonus? Is your current balance real money or still as a bonus?

Did you contact the casino with your issue and if yes, what was their respond?

Looking forward to your answer.

Regards,

Nick

Dear Marcocr990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.