CashiMashi Casino - 플레이어의 계정이 폐쇄되었습니다.

Hello,

My CashiMashi account was banned for no reason even though I had $1000 in it. I verified all the requested documents without any problems and I did not take any wrong action or violate the rules of the site. I object to this decision and request that my money be returned as soon as possible.

Dear mehmettoprak,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after your account was blocked? If so, please forward them to me at veronika.f@casino.guru, or post screenshots here.

Did you accumulate your winnings with or without an active bonus?

What types of games did you play?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I gave you the verifications they asked for from me and I completed all of them successfully, I also provided them with these documents, but they banned me and confiscated my money according to their own wishes, they won't give it to me, please end this victimization and give my money back, I am very victimized. Also, I was playing slot games on the site and I made successful withdrawals 3 times. I still don't understand why they suddenly did this. They also said they would get back to me via e-mail but did not do so.

Has your account been banned after you sent the documents for verifying your source of wealth? Could you please forward me the documents you sent to the casino at veronika.f@casino.guru? Thank you for your cooperation.

Dear mehmettoprak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I replied to you via e-mail and sent you what you asked for, didn't you see? I forwarded it to you via e-mail.

Thank you very much, mehmettoprak, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you mehmettoprak for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CashiMashi Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!