CashiMashi Casino - 플레이어의 상금이 사라졌습니다.

Hello.

I originally won 26,000 euros, from then on I was getting every 20-30min. Kicked out of the game and didn't get any more winnings, but when my verification was green I got kicked out of the game every -5-10 mins and my money eventually went to zero in min 30 games I tried .

I noticed that the game didn't book any winnings, sometimes even bigger ones....

Very poor performance on your part, will never recommend you to others, as it took a lot of time and stress to set it up after 8 days with daily contact.

Timur Yilmaz

Moin.

Ich gewann ursprünglich 26.000 Euro, abda an wurde ich jede20-30min. Aus dem Spiel gekickt und ich bekam keine Gewinne mehr, aber als meine Verifizierung auf Grün stand, wurde ich denn jede -5-10 min. Aus dem Spiel gekickt und mein Geld ging in min. 30 spielen die ich probiert habe, letztendlich auf Null.

Mir ist aufgefallen, dass das Spiel keine Gewinne gebucht habe, teils auch größere gewinnd....

Ganz schlechte Leistung von euch, werde euch niemals weiter empfehlen, da es zu mal such sehr viel zeit und viel Stress gekostet hat, es nach 8 Tagen mit täglichen Kontakt einzurichten.

Timur Yilmaz

Hello Timur,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.

Are you able to access your betting history in the casino? If yes, could you please forward it to nikolas.b@casino.guru. Do you have any exact proof of your statement that the money just dissapeared - like a video or screenshots?

Looking forward to your answer.

Regards,

Nick

Dear Timur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hello, I have screenshots of my prize. But of course not when he was gone...

Guten Tag, ich habe Screenshots von meinem Gewinn. Aber natürlich nicht wie er weg war...

Dear Timur,

Could you please forward the screenshot to nikolas.b@casino.guru? Also please provide any additional evidence (emails, screenshots, chat transcript).

Regards,

Nick

Dear Timur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.