Casino Cruise - 플레이어의 상금이 몰수되었습니다.

I played on Diamond link mighty seven and had a bet of NOK 10 and won the jackpot of NOK 15,000. I was so happy that I tried to make one withdrawal and my winnings were withdrawn.

Eg spilte på Diamond link mighty seven og hadde innsats på 10 kr og vant jackpot på 15000 norske kroner.Jeg ble så glad att eg prøvde å gjør ett uttak og min gevinst ble trukket tilbake.

Dear sissma,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I don't see the rule that you have breached allegedly.

Could you please forward me all the relevant communication between you and the casino? I would like to see whole emails. My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your emails, sissma. Do I understand correctly that the casino accused you of breaching the maximum allowed bet? I checked the Bonus T&Cs and I found this:

"The maximum individual stake that can be wagered whilst having an active bonus is:

Slots and Video Slots - Maximum of 50 kr per spin or 5 kr per bet line is allowed.

Any other game - 300 kr per bet.

The maximum stake allowed includes playing/purchasing any additional in game features including the gamble option.

Failure to follow this may result in forfeiting any winnings at our absolute discretion."

Are you aware of placing bets higher than 50 kr?

Dear sissma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.