Casino Days - 플레이어의 보증금이 입금되지 않았습니다.

I had made deposit of 2000 imr on date 04/08 almost 27 days and casino can't give me answer about where is my money I deposited by given their payment providor details I have all proof check I sent you also give you bank statement show no incomimg money

Dear nbp9879,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Isent you my latest bank statement not credit back to my account

Can you please advise where exactly did you send it? I did not give you any e-mail address yet.

Dear nbp9879,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.