CasinoWin.bet - 플레이어의 탈퇴가 지연되었습니다.

I made a withdrawal request on the 29/12/21 for£230 which after chasing numerous times and same automated message telling me to be patient no

payment received. On the 3/4/22 I was told a problem had arose, the only way to get my withdrawal was to cancel it and when it was credited back into my account to make a further Withdrawal request that would be paid quickly but as of 6/5/22 I still have not received payment.

Dear Kim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

I was lured onto the website by a nice looking bonus, they also had my favourite game to play WolfGold. When I won if I remember it was just with money I had paid in. I have gone back onto the site and into the helpline which I have sent copious requests for help but I can’t see my history now. I have taken screen shots of my site transactions & copies of email correspondence which I will forward to you using your email address.

Kind regards

Kim B***

Dear Kim,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.