Casoola Casino - 플레이어의 보증금이 도착하지 않았습니다.

I have made a deposit of 7000 using Internet Banking. The amount got debited from my account and it did not got credited to the Casino as after the payment while getting redirected to Casino tha page timed out. Now Casoola is saying that Payment failed and my bank is saying payment is already credited to beneficiary.

Hello Sankalp,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Casoola Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you deposit? Did you send any evidence of the payment to the casino and when was the last time they responded to you?

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Dear Sankalp,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.